Summary
Role of the computer maintenance technician
Hardware and software
The computer maintenance technician must detect the origin of the computer problem, then propose solutions. The material is more and more reliable, so there are fewer and fewer repairs to be made on it. But software is more complex and requires ever more advanced knowledge.
On site or in network
The technician can intervene on site or “take control” of the computer remotely when the system is networked. In this case, he takes control of the failing computer via his own computer. The user attends the manipulations of the technician on his screen, which allows him to explain what he is doing.
Facility
The IT maintenance technician cables and installs new equipment, installs software and updates it, trains users so that they can adapt to new applications, etc. Without forgetting to check the stock of spare parts, orders to pass and the documentation to be updated.
Working conditions of the computer maintenance technician
With a single employer
The computer maintenance technician can be employed in the computer department of a large company. In this case, he follows the instructions of the IT manager and is fully trained on the hardware and software used in his company.
In an SSII
The computer maintenance technician can also work in a SSII: computer engineering services company. In this case, it is much more versatile and knows how to adapt to the needs of each client. He then travels continuously to his company’s customers.
How much does a computer maintenance technician earn?
Entry-level computer service technician wins between €1,500 and €1,800 gross per month.
How to become a computer maintenance technician?
Bac +2
This is the level generally requested by recruiters for a computer maintenance technician, whether it is a BTS, a DUT or a DEUST.
Several trainings are possible:
- BTS IT services to organizations, option software solutions and business applications;
- BTS IT services to organizations, option infrastructure solutions, systems and networks
- BTS Electronic systems;
- BTS IT and networks for industry and technical services (IRIS);
- DUT in Computer Science;
- DUT Networks and telecommunications;
- DUT Communication services and networks;
- DEUST Assistant micro networks and software…
BTS in electronics, electrical engineering or industrial maintenance can also be suitable as initial training such as the pro license in computer systems and software.
In-house training
Computer engineering and service companies often provide in-house training on the hardware and software used within the company.
What qualities are needed to become a computer maintenance technician?
Human qualities
The human qualities required are rigor, method, a great ability to listen and a good open-mindedness. It is essential that the technician be able to put himself in the shoes of the user and take his requests into account. He must also know how to clearly explain his manipulations.
Technical skills
The maintenance technician must know how to develop his knowledge and be interested in new technologies. The practice of English is essential to read the notices, documentation and information provided by the manufacturers. We must also be concerned about the security of computer systems, to fight viruses.
Content updated on 07/13/2012