They witness
- Adam Hemon, director of the training organization Venus Consulting
- Arnaud Portanelli, co-founder of the Lingueo training organization and the CPF4Good collective bringing together certifiers committed to the fight against CPF fraud
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Do not take Qualiopi certifications at face value
According to the Ministry of Labour, “Qualiopi attests to the quality of the process implemented by providers of actions contributing to skills development (PAC) who wish to access public or pooled funds”. It is mandatory for organizations offering training funded by public money. So it’s a good start. To check whether the service provider is Qualiopi certified or not, consult the Public List of Training Organizations on data.gouv.fr or proneo-certification.fr. However, this “standard” certifies that the training organization respects a whole host of processes. On the other hand, it does not in any way guarantee the quality of the educational content. You have been warned!
Make sure of a possible face-to-face / e-learning mix
Adam Hemon
“Several new players have settled abroad and have no knowledge of the training sector in France. Ensuring that the organization also offers face-to-face training is the best guarantee for its establishment in our territory”, warns Adam Hemon, director of the training organization Venus Consulting.
Chat with the trainer live
Before you decide, you can ask to discuss directly with the person who will provide the training session. History to see on the current passes between you, if the person is audible, structured in his thought, etc. In any case, if you can’t reach anyone by phone within the training organization, ask yourself questions. In the event of a galley, it could also be that this organization is absent subscribers.
Look for independent customer reviews
Arnaud Portanelli
To date, the official My Account Training site does not offer user reviews. “Google reviews of the training organization you are targeting. To ensure that these are real opinions, the vocabulary must be common and the text understandable. If there is a photo, even better. Avoid reviews posted on sites like Verified Reviews or Trustpilot because their customers are not end users but businesses. The latter pay for it, so they often demand that bad reviews be removed. Google doesn’t care about reporting negative reviews.” explains Arnaud Portanelli, co-founder of the CPF4Good collective, bringing together certifiers committed to the fight against CPF fraud.
Choose specialized organizations
A training organization that offers language training, management, IT, CSR, etc. can’t do everything internally. In this case, there are two possibilities:
- or it subcontracts a large part of its services. In this case, you have no way of verifying the professionalism of your future trainer because you will not even know the name of his company before you start.
- “Either it buys e-learning training packs from content creators and resells them to you at a much higher price. These formation traders have been developing a lot over the past year”deplores Arnaud Portanelli.
Complain officially
If by chance, despite these tips, you end up falling into the trap of an unscrupulous organization, complain to the CDC (Caisse des dépôts et consignations) in charge of the CPF but also to the certifier hired.
“The certifiers are the companies that distribute the certifications (TOEIC, Lilate, etc.) at the end of the training course. They have the power to request the delisting of the training organization. So that the abused learners contact these certifiers by email or report the information on social networks”, concludes the co-founder of the CPF4Good collective.
