What is the role of a hotel receptionist?
Privileged interlocutor of the customer, the receptionist of hotel welcomes, informs and directs this one from his arrival to his departure. He also provides him with information on tourist activities in the region, good restaurants in the city, etc.
In addition to welcoming the client, the hotel receptionist has an administrative function. It thus manages reservations, registration of arrivals and departures but also the production of invoices and collections.
As a hotel receptionist, you will also perform commercial tasks. In constant contact with travel agencies and tour operators, you will ensure the filling of the hotel by anticipating periods of low or high attendance.
Hotel receptionist, a rewarding job that will take you around the world without moving.
Salary and opportunities for the profession of hotel receptionist?
A hotel receptionist can earn around €1350 gross when starting out. Salary varies according to qualification level, experience and establishment (small independent hotel, higher category hotel attached to a chain, etc.). Remuneration is often supplemented by tips. Also know that you are generally housed and fed.
A hotel receptionist can work in all hotel structures (large or small) as well as in holiday villages or tourist residences.
After several years of experience, the receptionist can claim the position of head receptionist, or join the management team, or even integrate the management of a hotel, for example through a commercial position.
What are his working conditions?
A hotel is open every day, 24 hours a day. The work is therefore organized as a team: the morning team takes care of departures and rearrangements, while the afternoon team prepares the arrival of the client and welcomes him.
Thus, a hotel receptionist can work day and night.
What training to become a hotel receptionist?
If in small establishments, a CAP or a BEP may be suitable, you will often have to go as far as the BTS to integrate the most famous hotels.
Also be aware that various training organizations offer training outside of these state diplomas.
The duration of the studies is one year but it is possible to extend up to 36 months or to reduce the duration; training is done remotely. You study at your own pace according to your personal schedule.
What qualities are needed?
Loving physical and telephone contact are two essential qualities to exercise the profession of hotel receptionist.
Have a smile, a sense of welcome.
Be organized and available.
The practice of at least one foreign language is required since you have to adapt to the clientele.