Role of the receptionist
The receptionist greets hotel guests. When they arrive, he checks them in and verifies that the information provided corresponds to their reservation. He gives them their room number and key and tells them how to get there.
The receptionist is the person that customers naturally turn to when looking for information about their resort. Tourist sites, practical information, pharmacy, doctor… The receptionist has all this information available.
The receptionist edits the invoices when his clients leave. He collects payments for the room and any supplements (minibar, parking, etc.). He informs other staff of upcoming reservations.
Receptionist working conditions
Almost permanent presence
The receptionist is present all day and sometimes all night. He therefore works in shifts with his colleagues. But his workload varies according to the hours: the morning is busy, with the crossover of departures and arrivals. The afternoon is calmer.
Different levels of responsibility
Depending on the size of the hotel in which he works, the receptionist has more or less important responsibilities. He can report directly to the head of reception in a large establishment or be very autonomous in a small hotel.
How much does a receptionist earn?
A beginner receptionist in a mid-range hotel earns the minimum wage. However, the salary varies a lot depending on the size and standing of the hotel.
In addition, the receptionist is sometimes housed and fed by the establishment in which he works.
Training to become a receptionist
In small establishments, a CAP/BEP level may be sufficient:
- CAP Hotel services;
- BEP Catering and hotel trades, mainly Service production.
A technological baccalaureate in hospitality is often requested by employers.
For establishments of a certain standing, certain diplomas are required by employers:
- BTS Accommodation Manager;
- BTS Hospitality-catering, marketing option and hotel management;
- Additional mention (MC) Reception reception.
Qualifications needed to be a receptionist
Sense of welcome
The receptionist is smiling, welcoming and warm with the customers of his hotel. He knows how to put them at ease and make them feel that they are “at home”. He knows how to remain calm and diplomatic in front of difficult clients.
The receptionist must speak at least English. The mastery of other foreign languages can make the difference for a recruitment in a luxury hotel.
Lot of energy
The sometimes staggered schedules, standing up, the morning gunshot, periods of high tourist season… all this contributes to making the job of receptionist a tiring job, for which it is better to be in good physical shape.
Content updated on 07/13/2012
The position of receptionist often makes it possible to evolve after a few years towards management positions.